New York Court Rules Against Dell in Fraud, False Advertising Case |
| Source: Reuters | Priority: Managing Compliance Standards | Topic: Litigation |
| TAKEAWAY: A New York judge this week ruled against Dell, saying the computer maker was guilty of fraud, false advertising, deceptive business practices and abusive debt collection. Further proceedings will determine any restitution Dell must pay its customers. see more here: http://www.reuters.com/article/COMSRV/idUSN2731586420080527 |
Saturday, May 31, 2008
New York court rules against dell in deceptive business practices
Sunday, May 25, 2008
Saturday, May 24, 2008
Easy Computer steps to clean a virus
Use a good free virus scanner and cleaner like AVG. It is free for home use, and inexpensive for office use.
They just came out with a new version which I have used several times and it is great!
It combines virus scanning and all the other junk like spyware, malware, and ad ware.
Get it here
http://free.grisoft.com/ww.download-avg-anti-virus-free-edition
more on upgrading later...
They just came out with a new version which I have used several times and it is great!
It combines virus scanning and all the other junk like spyware, malware, and ad ware.
Get it here
http://free.grisoft.com/ww.download-avg-anti-virus-free-edition
more on upgrading later...
They don't tell you about the free tech support
till they know you are not going to pay.
I told them that they did not solve my problem the 2 or more times I called before, why would I PAY for this service. If they could get rid of the error message then maybe I would get an extended warranty. Right now they lost all my records, and they wouldn't even look up the error message which has been sitting on my screen for hours now!
So, Malcolm, with no last name, says tech support on-line is total different company and he can not tell me what they will do. But that is the only free support I could get.
I told him I want to make a formal complaint. He said he could not give me any company phone numbers...I would have to go in through HP.com
I said he would hear from me again...and hung up more frustrated then I have been in a long time.
Now I can't sell the computer and I wasted all afternoon and I got worked up in a frenzy.
I told them that they did not solve my problem the 2 or more times I called before, why would I PAY for this service. If they could get rid of the error message then maybe I would get an extended warranty. Right now they lost all my records, and they wouldn't even look up the error message which has been sitting on my screen for hours now!
So, Malcolm, with no last name, says tech support on-line is total different company and he can not tell me what they will do. But that is the only free support I could get.
I told him I want to make a formal complaint. He said he could not give me any company phone numbers...I would have to go in through HP.com
I said he would hear from me again...and hung up more frustrated then I have been in a long time.
Now I can't sell the computer and I wasted all afternoon and I got worked up in a frenzy.
I wonder if they still give tech support like Dell does?
So I call .... I get by the first screener who tells me I am 100 days out of tech support, because I tell her that it is an open case....
Second screener tells me sorry we cant find any information on your computer there is no record that you called before.
I say that is impossible because it was several calls and the tech support person even called me fpr follow-up.....
they said no no no like I was asking them to go to rehab!
Meanwhile, 30 - 40 min later of the run around and giving me the choice of one question for $50 or 1 year extended warranty for $99, I found my documentation. I had several call numbers written down but they told me they we valid numbers but under someone elses name!!! Now I am getting angry at them.
I ask to speak to a supervisor....after getting a no 3 0r 4 times, and waiting on hold I get Malcom, who wont give me his last name , or phone number, or his supervisors name. It is clear he is there to sell an extended warranty, he is not a technical person. He tells me they did not lose my records and basically implies that I am lying. He tells me if there was a record of my prior calls he would help me , but there is none. He tells me if it was a month over warranty he would help, but 100 days ....thats too much.... even though I told him I only burned 3 DVDs on this computer. He keeps repeating the same thing about buying tech support over and over, and refers me to the HP.com for free chat support, which they don't tell you about till they know you are not going to pay....
Second screener tells me sorry we cant find any information on your computer there is no record that you called before.
I say that is impossible because it was several calls and the tech support person even called me fpr follow-up.....
they said no no no like I was asking them to go to rehab!
Meanwhile, 30 - 40 min later of the run around and giving me the choice of one question for $50 or 1 year extended warranty for $99, I found my documentation. I had several call numbers written down but they told me they we valid numbers but under someone elses name!!! Now I am getting angry at them.
I ask to speak to a supervisor....after getting a no 3 0r 4 times, and waiting on hold I get Malcom, who wont give me his last name , or phone number, or his supervisors name. It is clear he is there to sell an extended warranty, he is not a technical person. He tells me they did not lose my records and basically implies that I am lying. He tells me if there was a record of my prior calls he would help me , but there is none. He tells me if it was a month over warranty he would help, but 100 days ....thats too much.... even though I told him I only burned 3 DVDs on this computer. He keeps repeating the same thing about buying tech support over and over, and refers me to the HP.com for free chat support, which they don't tell you about till they know you are not going to pay....
Tech Support Hell or 100 days out of warrenty
OK I have a new HP computer, well it isn't so new It is 100 days out of warrenty.
I don't use the computer. I bought it for a spare and to sell to one of my clients who needs a nice inexpensive computer fast.
Well. I kinda liked it so I never sold it, and use it every now and then to burn DVDs. Wel,l the firat Time I used it [to burn a copy of my restoration disks] which everyone should do as soon as they get a new computer with no disks...... I got an error message. It did burn [make] a DVD and I clicked OK and there were no problems so I ignored it.
Several months later I made another DVD and ...same error message ...this time I called HP support 877-801-7183. They talked me through changing some settings and I hung up without testing it since the call took sooo much time. I could stay on the phone any longer.
Well, the next time I burned [made] a cd .. same error .... I called Again ...again ..it took forever, and they made a few more changes in the settings. Right click on the cd/dvd icon, property, share folder etc.
I again couldn't stay on the phone any longer and did not test it. I will say they were very good and called me several times to follow-up, but I never called back until I burned a DVD the next time and got the same error message.....then I thought, darn it...I am out of warrenty.
I wonder if they still give tech support like Dell does????
I don't use the computer. I bought it for a spare and to sell to one of my clients who needs a nice inexpensive computer fast.
Well. I kinda liked it so I never sold it, and use it every now and then to burn DVDs. Wel,l the firat Time I used it [to burn a copy of my restoration disks] which everyone should do as soon as they get a new computer with no disks...... I got an error message. It did burn [make] a DVD and I clicked OK and there were no problems so I ignored it.
Several months later I made another DVD and ...same error message ...this time I called HP support 877-801-7183. They talked me through changing some settings and I hung up without testing it since the call took sooo much time. I could stay on the phone any longer.
Well, the next time I burned [made] a cd .. same error .... I called Again ...again ..it took forever, and they made a few more changes in the settings. Right click on the cd/dvd icon, property, share folder etc.
I again couldn't stay on the phone any longer and did not test it. I will say they were very good and called me several times to follow-up, but I never called back until I burned a DVD the next time and got the same error message.....then I thought, darn it...I am out of warrenty.
I wonder if they still give tech support like Dell does????
Easy computer tech support help
Hi,
I get so many computer questions in the course of a day I thought I would share some of the questions and answers with all of my clients, and future clients.
Sometimes I even forget the answers to problems that I haven't thought about for years!
So for the record, I am going to share my thoughts, write down my tips, and give you all a place to come an ask those questions that you have in your head!
When I was learning how to use and fix a computer I worked for the Comonwealth of Massachusetts. We had the computer that we shared lined up in a row, not in our own office or cubicle like now. The main advantage of that set-up is, if you had a question you could just shout out to the person next to you and get an answer.
This blog is my attempt at creating a social network of computer users who need a quick answer.
Lets see what happens...and if it works......
I get so many computer questions in the course of a day I thought I would share some of the questions and answers with all of my clients, and future clients.
Sometimes I even forget the answers to problems that I haven't thought about for years!
So for the record, I am going to share my thoughts, write down my tips, and give you all a place to come an ask those questions that you have in your head!
When I was learning how to use and fix a computer I worked for the Comonwealth of Massachusetts. We had the computer that we shared lined up in a row, not in our own office or cubicle like now. The main advantage of that set-up is, if you had a question you could just shout out to the person next to you and get an answer.
This blog is my attempt at creating a social network of computer users who need a quick answer.
Lets see what happens...and if it works......
Subscribe to:
Posts (Atom)